The delivery cost for your order depends on the type of product you are purchasing (in particular, the size and weight of a product).
The shipping cost is displayed in your online shopping Cart once you have entered your delivery address.
Large items such as filled sandbags, we only ship in Auckland due to the high freight cost for the rest of the country.
If you have more than one product in your order, you may receive the different products in separate shipments
We reserve the right to refuse orders or negotiate delivery fees.
Domestic orders are sent via Courier or freight depending on the size and quantity of the product and are usually dispatched within 1-3 days from the date you place your order. Your delivery time frame will depend on our stock levels. If we unable to meet these deadlines, we will notify you via email or telephone.
Orders received on Saturdays, Sundays and Public Holidays will be processed on the following business day. We aim to deliver your items as soon as possible but dispatch times indicated are subject to change
In some instances customers request specific delivery dates, we will endeavour to deliver as close to this date as possible but due to the nature of some orders and customer location we cannot guarantee to meet your request. We will hold stock, within a reasonable timeframe, to accommodate customer needs but this may not always be possible. If we unable to meet your request we will notify you via email or telephone.
Cancelling an Order
If you wish to cancel your order please contact us on 0800 175 571 or email us on firstname.lastname@example.org. If you cancel before your order is dispatched you will receive a full refund.
If your items have already been sent then your order can no longer be cancelled. Please note your delivery fee will not be refunded.
National & International Shipping
Unless you are ordering large quantities, we only ship to addresses within New Zealand. If you would like to order large quantities internationally, please either call us on +64(9) 260 4810 or email email@example.com
Picking up my order
Auckland Orders can be collected from our warehouse at 6K Polaris Place, East Tamaki or 566 Ridge Road, Bombay. Please contact us first as it will depend on the product as to where the stock is being held.