Orders are sent via Courier or freight depending on the size and quantity of the product and are usually dispatched within 1-3 days from the date you place your order. Your delivery time frame will depend on our stock levels. If we unable to meet these deadlines, we will notify you via email or telephone.
Orders received on Saturdays, Sundays and Public Holidays will be processed on the following business day. We aim to deliver your items as soon as possible but dispatch times indicated are subject to change.
Refund and return policy
The Sandbag Store will happily assist customers who wish to return or exchange goods purchased from us.
Return/exchange of non-faulty goods
We can provide a refund. All returned goods must be unused, in original packaging and in saleable condition. All refunds will be made to the card that you used to pay for your goods. Please note your delivery fee will not be refunded.
Return/exchange of faulty goods
If the goods are being returned because they fail to comply with legal or manufacturers warranties, we will be able to advise you in regard to availability of a refund, exchange, repair agents or replacement of like product
If you cancel before your order is dispatched you will receive a full refund. If your items have already been sent then your order can no longer be cancelled. Please note your delivery fee will not be refunded.
Any refunds made by The Sandbag Store will be made to the card that you used to pay for your goods.